The Art of Making Healthy Debt for the Sonko Generation

Posted: 30th September 2010 by KNK in Uncategorized

We all know that ‘mwezi ikipiga corner’ half of the Kenyan population is broke.  This is when each of our pals will begin a sentence with ‘hiyo lunch niaje?’ or ‘si you organize fare’. If you have a car then its time to reverse it back into the pavement in front of your modest 2 bedroomed home (You may claim it’s a garage but we both know that its not). This is also the time when you move away from the 200bob lunch and back to mama Fatuma’s “Kila Kitu chini ya Mia’’. You sit on a wooden rod in the name of a bench, sweat bullets and munch on a piece of meat that you would never dare to know how it was cooked or where it came from. You say, “hata kama ni ya punda…” You stay at work late to avoid the high costs of fare during the rush hour. The home pub becomes your heng joint because beer is 100bob. For women, carrying a home-cooked meal becomes the main reason why you have a big handbag – accessorizing is second. You remember that the master’s degree you are after can’t be studied for after a night of partying and the library becomes a hangout joint. The fleetingly interesting and cute men who always seem to be interested in looking at your boobs or even your ass when you talk become a playful resource. Your ‘hire’ your sister or best pal to wash your own hair. Your old wardrobe gets to feel the warmth of the sun again. These are a few of the woes that face the Sonko generation.

This is only half the picture though. We have the Y-not chromosome; the hustler’s ambition, We-Do-Anything Incorporated. An outfit that symbolizes our hunger to find a way to either do a job that we have little or no skill in or when push comes to shove, sub-contract it. It isn’t that we are jobless. We just have two jobs; the employed office job that pays the rent and the side-hustle that pays for the ever-increasing cost of beer and other forms of entertainment. A few have succeeded in making the latter cater for rent. Despite this we still borrow money and stay in perpetual need for soft loans from our peers… Why? Let’s face it! This is a capitalist nation. We want a taste of the good life and like it or not we have to pay our high taxes without failure at the end of each month.

When you are a young achiever with ambitions of becoming a high-flier with mileage, there are certain things that you must have and do.  Car, a sweetie, land, postgraduate qualification etc but not necessarily in that order of priority. Getting in debt is more of a necessity rather than a fault.  If by the this time you don’t have a close companion whom you’ve given your heart to then probably getting the right one will involve deep scrutiny of every potential lady or man that borders on paranoia.

With that in mind, it is tricky to distinguish where all money will go. Will it be for business or pleasure? I bet that half the time the latter will win because your family, friends and enemies think that you are a high-flier and will associate you with an above average lifestyle. Welcome to the conundrum that the young middle class face!!! BMF-Blowing Money Fast.

The solution is to always borrow to invest. Of course you need to be smart about it. Only ask for a soft loan when all business fundamentals have been considered and pay-off is assured. Keep strictly to that principle and you’ll have a healthy balance sheet. Consider a bank, it (or should I use she…hmmmm..) loans to customers and that is considered an asset rather than a liability. This is because interest will be earned. Operate your cash flow in the same way. Occasionally you’ll have to woo the client who in this case is you. You’ll reward yourself for a job well done. Party hard-whether it simply involves giving thanks to your maker or hanging out with friends at some odd place-do it.

Save! Save! Save! I know many pals who simply cannot do it. The best way to save is to have set a goal. If you have a reason why you are placing a few coins away yearly, monthly or daily then you’ll be able to control your spending. Save for something that you have a passion for. The top thing in your action plan that you know for sure will inspire you to do more. Save for land, business, house, a car, good furniture etc. It works! You’ll buy things that people wouldn’t ordinarily expect you to purchase because of their high value. There’s nothing more satisfying than enjoying the fruits of your labor. I realized in campus I used to save but always blew all my money in partying because well, most of it wasn’t my cash and I had no specific targets. Even when you don’t seem to have a clear goal, set one. No matter how trivial it may be.

PS: Healthy debt is borrowing but at the back of your head you know that you will reap interest after paying back promptly.

Will Smith’s daughter, Whipped

Posted: 11th September 2010 by KNK in 1
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She’s done it big this time. Apart from being the only 9 year old fashionista in the world, Willow Smith (daughter to Will and Jada Smith) is on her way to becoming a major label recording artist. Jay-Z has apparently signed her to his outfit Roc Nation. Her new single ’Whip my hair’ is hitting headlines in the states. Jay even said that she could be the next MJ! Listen to her song below:

Whatchu think? Is she heading there?

With his son Jaden riding high from the choppy waves of the Karate Kid, Will Smith is raising a dynasty of high-rolling achievers.

Fullu fullu condition: What a week!

Posted: 10th September 2010 by KNK in 1
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  • It has been a week of many events but I must hand it to the Ugandans for this video. A lorry had overturned due to some unfortunate events as explained below. You should have heard Mwalimu King’ang’i's (Classic FM Morning Show) immitation. It was hilarious!!!

http://www.youtube.com/watch?v=x9VlksvC4u0

  • Meanwhile, Busia KRA department received a parcel from G4S security firm containing the head of a man (dead of course)… And the firm continues with its streak of strange happenings from robbing millions, serial killers…to severed heads.
  • I must congratulate Hon. Otieno Kajwang’ (who is meant to resign as MP according to the new constitution) for re-iterating what I’ve known all along. ID cards are useless! I’d even written that as early as  2008 in this blog. He stated that they should be used as voters’ cards since so far they only serve to impress the police in hidden corners when they ask for proof of citizenship. We can also use them as passports within East Africa if his suggestion is implemented. I guess this negates the new voters cards that were acquired during the promul…that one!
  • Saturday is an Idd holiday… hooray! Yeah, right. Good one Prez. Nice joke.

HAPPY IDD MUBARAK TO ALL MUSLIMS!!!

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In the past few weeks, I’ve seen Zain shops with long queues. This is a rare sight in the city considering its main competitor’s mammoth customer base of over 10 million subscribers. This was a knee-jerk reaction of my fellow Kenyans to the recent reduction in call rates. I must say that I was not in any of the queues. This was not due to any foresight on my part. Two months earlier after realizing that the Zain SIM card that I had tucked in my wallet for more than 8 months was no longer valid, I decided to replace it. I planned to use it for correspondence with some techie friends who work for Wananchi Online, who apparently use only Zain lines (I bet their HR dept is a happy lot now). Anyway, bottom line is that I purchased the new SIM card.

When I heard of Bharti Airtel’s takeover of the Zain business, I assumed that it was just another moment of change for the company that has already re-branded three times in a span of few years.  Therefore, when the new slashed prices were introduced at a rate of 3 bob per minute to any network with subtexts of “No terms No conditions” and “It will apply permanently” I was elated as a consumer. Honestly, I don’t think such subtexts/conditions with no conditions’ are permitted in the business world!!! There’s always a catch but that’s what the shortest Inspekta… on TV told me in their ad.

Many had seen this coming some time in 2011 but Zain/Bharti had in hindsight learnt that acquiring a substantial amount Safaricom’s market share required delivering a hard low blow to their billion profit strategy. They executed their attack when almost everyone (competitors) was asleep. These telcos had shifted their focus on data while forgetting the lucrative voice business. What made heads turn was that Zain’s rock bottom rates applied across networks since within their network, it was already priced at 3.  Previously, the lowest tariff in Kenya for off-network calls was 6 per minute.

I may take time to thank CCK for this but I would rather savor the juicy thought of a price war brewing. The green monster that has switched its name in the blog world from Safaricom to Safaricon to Suffericom needs to innovate. The last nick-name aptly affirms its current position. MJ is leaving just in time to avoid the bloody battles. It will be messier than you would care to know. The interconnect rates (call costs the operators charge each other for calls across networks) are going to go lower from the current KSh.2.21 (VAT exclusive) which was announced late last week to about KSh.1.40 next year.  It is interesting to note that even when some telco CEOs are spelling doom for the local industry, the consumer (me) really does not mind. I win either way.

Zain’s strategy is to aggressively grow market share (at Suffericom’s expense). As long as their prices are the lowest without any attached conditions or veiled promotional offers, I will be satisfied using them for all the calls that I make. I actually feel stupid and duped using Safaricom when I have a Zain line. Why? Because despite Safaricom, Yu or Orange having reduced their prices, they are not crystal clear and simple on their conditions. Zain was also the first to announce reduction. Psychologically, I trust them….hehehe…

I was surprised when Micheal Ghossien (Orange CEO) said voice is dead as he announced the company’s call rate reduction after Zain’s razor-sharp cuts. He basically means that there is no money to make in voice calls. Crazy huh? Does he mean that the 60billion shilllings that Safaricom made last year from voice is nothing? People will always communicate. We are humans! I can go further and declare that it is a basic human need.

Safaricom is about to upgrade its network to 4G. And another war is brewing in the data world but this is not their turf. They already have too much in their hands to look after: laptops, phone deals(Samsung Wave hehe..), the recent migration of their biggest dealer to Telkom, Zain, CCK etc. They are losing sight of their core business in the name of innovation, which at the root of the matter just means them snatching SME ideas, marketing them aggressively and calling it theirs. They do this very well and that’s the nature of any big business that has muscle. But this must be done with the customer’s needs in mind. Look at Microsoft! It is only when they sat down and carefully heard their users’ cry that Windows 7 received rave reviews upon its release. How about all telcos lowering their data charges? Since the fiber landing, costs for mobile internet are still prohibitive and bundled.

I strongly disagree with Ghossien’s assumption that voice is dead. What was he thinking? Was he taking a miscalculated jab at sarcasm? Has Orange run out of ideas? With that mindset, Orange/Telkom has already lost their battle. Zain will soon be rolling in cash and if not then they have a formidable Godfather named Bharti Airtel. Safaricom’s Mobitelea left them to the dogs a while back and Yu’s Essar and Orange’s France Telcom are not yet in tune with Kenyan’s needs. Zain has captured what I (as the average Kenyan) wanted… cheap call rates everywhere, anytime.

Now just as a heads up for any telco manager reading, for data, what I want is service reliability, efficient customer care and unique content. I would also love unlimited data rates that won’t punch holes in my pocket. Don’t mind about speeds. Average and consistent speeds are good enough for the mass market, SMEs and SOHOs. Tailor your solutions to the customer since data is NOT like voice. It is highly dynamic and there are a million and one solutions for a single problem. I guess that’s not news but most ISPs persistently miss the point. This makes it difficult for Safaricom, Orange, Zain or Yu to compete with specialized ISPs such as AccessKenya, Wananchi Online or Africa Online. They can afford to concentrate on customer service and solution provision while the giant telcos try to beat them on numbers at the expense of speed, reliability and cost-effectiveness. As I said…JUST A HEADS UP!

INSPIRATION ON THE WAY

Posted: 30th June 2008 by KNK in Uncategorized
Friday 27th 2008 marked the celebration of 90th Birthday of Nelson Madiba Mandela, which will be on July 18th. His well known track record of exemplary leadership set the pace for African democracies. One might assume that he stepped down too early from his rule of South Africa. This is why everyone looks up at the Nobel Peace Prize winner with awe. Even after 21 years in prison due to his active involvement in the anti-apartheid movement, he knew when to step down and leave his legacy at the prime of his life. We might also argue that he is still at the prime of his life judging form the elaborate power that the celebration of his birthday, which was held in London, emanates on world renowned artists. His wife, the multi-lingual, women and children rights advocate, Graca Machel is considered one of the strong women of Africa. I didn’t catch the celebration from the beginning on Channel 1 but I watched the awesome end of show performances from 5-time Grammy Award winner Amy Whinehouse, Ragga artist Bebe Cool of Uganda, legendary rock band Queen, Paul Rodgers and Bono.

Bebe Cool lifted Ugandan music on the world arena by hyping up an English audience, who knew very little about him. He began by kneeling down and honoring the crowd and praising the life Madiba in a tradition he said was true to Ugandan culture. He grabbed their attention by bringing them to Africa with ear bursting African drums and then proceeded to urge the African leaders to wake up to the icon fondly known Madiba (oh, yeah. I can’t mention enough of Africa because his song went on to praise our continent). He stirred hearts by mentioning what went on in Kenya and what’s currently happening in Zimbabwe. Judging from the crowd reaction, he left his mark on an international stage attended by thousands and watched by millions around the world.

Despite all the bad press about her, Amy Whinehouse continues to be a world class live singer. She upped the crowd to its feet even before she stepped on stage. Although her initial notes were shaky due to technical hitches, she stepped up to her earth shaking edgy ‘60s vocals and timid gestures of pulling her trademark short dresses. Queen ended the show with a classic rock performance that reminded me why attending a major rock concert is one of my goals in life. And by “major” I mean a top international rock band, mega live sound and a stadium of thousands.

Madiba grabs headlines every time he speaks and he recently lent his very negative perception of the illegitimate President of Zimbabwe. After all, he lost the initial general elections. He was once mentioned in the same breathe as Haile Selassie, Kwame Nkrumah or Jomo Kenyatta. Now Robert Mugabe has turned into the horned dictator of a people in desperate need of liberation. Zimbabwe has diminished to one of the (if not the worst) worst economies of the world. 200,000 Zimbabwean dollars is approximately equal to 1 US Cent, an inflation rate of 2million percent and a land of poor millionaires. Those are some of the phrases used to describe the poorest rich nation. Zimbabwe is abundant with minerals such as diamond and coal yet the nation has been brought down to its knees by President Mugabe. This story is too much of a cliché in the motherland.

Meanwhile, the African Union is still sitting back on its laurels to say the least. The fact that they waited this long to extend a merely poking finger to Mugabe’s rule is proof that they are a toothless dog. The man at the centre of this appalling diplomatic mess is South African president Thabo Mbeki who is barely scratching Mugabe’s iron clad skin in the name of opposing his oppressive regime. It was just a weeks ago that we saw the xenophobic attacks on fellow brothers and sisters in South Africa. No matter what we think, what happens in Zimbabwe affects all of us. We must protest via all avenues possible, arcct, wordplay, street marches etc even while our more well positioned leaders prove to be inactive in their roles. We could even see how our foreign minister never openly criticized SA for not doing enough to mitigate the attacks on Kenyan citizens living in South Africa. This simply proves the butterfly effect i.e. one butterfly flapping its wings in the southern hemisphere of the world might indirectly be connected to a typhoon in the northern hemisphere.

It has come to the level that SADC (Southern African Development Committee) has proved to be exactly that just a committee (formed to waste time in the name of finding a solution that is already known to the people). You just need to follow the history of Kenyan investigative committees to see this.

We are a few steps to doom if this is the attitude our cream of leadership takes towards a regime that belongs to the gnashing of teeth in hell. Mugabe is a murderer of his own people. The opposition leader Morgan Tsvangirai can only do so much despite marginally winning the first elections, which led to a run-off. The run-offs took place without his candidacy since Mugabe took advantage of the time in between to intimidate and kill allies and supporters of Tsvangirai. What we see is a man who seems to be wondering whether he is the only African leader who wants to act against Mugabe. Real action, not sanctions that will only further starve the Zimbabwean people, is what we need. We innovative solutions from Africa, is there inspiration on the way?

TPF2 vs Idols pt 2: Theory of Cynthia/Hemedi losers’ circle

Posted: 20th June 2008 by KNK in Uncategorized

 

If you think TPF2 and Idols are on totally different levels of professionalism, judging and depth of talent then think again. The Bugzzalot Rat and Roaches Lab has been struggling to get a hold of the emotionally strung DNA that has kept Cynthia and Hemedi in the running for TPF2 and Idols respectively. The intellectual capacity of both is in doubt, their talent is in doubt and the voters who root for them are in doubt. With three ‘doubts’ in support of them our researchers were puzzled at how they managed to attract so many ‘fans’. They inevitably stumbled into the Theory of the Losers’ Circle in this process.

Cynthia is the sweet lily that somehow never dies and Hemedi is the bad boy who manages to crack us up with silly quips and actions. He can even cry and still make us laugh. This was proven when he shed tears after the food train in the Fame house was halted, Kibera style. Of course he cried like the baby he pretends to be and even drew the sympathy of Achieng’ Abura, the School Principal. Imagine if he pulled that stunt in a real school- he would probably die of starvation due to the in-born high school culture of push and shove. And he actually claimed that he is from the ghetto. Maybe he doesn’t know the meaning of the word. After all, he didn’t know what the term lovebirds means when Lina casually queried whether Wendy and he were the a perfect example of lovebirds. He also tends to have the swagger of a confused alpha male. His strategy of snapping up a girl is staying in her face long enough to magnetically induce a like pole of love in her. There’s no problem with this but don’t do it in the full view of your supporting girlfriend mtaani. Maybe it’s an open relationship.


Cynthia on the other hand has enough personality to move an audience that is overwhelmed with too much airtime to waste. We don’t necessarily vote for talent (Valerie won TPF1 last year didn’t she? Yap, I’m still bitching about it!). This would have meant the trash can for Cynthia as the razor tongued Grammy Award nominee, Kawesa said. To the detriment of his dreams, the more he disses Cynthia the more votes she gets. She’s definitely not Meg C but she possesses a comparable stable of talent. After a hot debut at auditions, she disappoints with her drunkard karaoke style of singing. She sadly manages to plough her way through to the next show and we get to see her mystic beauty in full form.


In our study, we found that these two personalities are not as slow and outlandish as they appear. They can be likened to the Mona Lisa. For some reason, most of the great generations of yore think that she was the most beautiful woman to be immortalized on canvas. By extension, laymen think that she was the most beautiful woman of that era. Any overzealous black guy can refute this with a living example of his kadogo in a high class apartment while his family languishes in a mabati 5-star Galsheet crib. So for all his hype, Hemedi knows the key to success is entertainment. Everybody loves the act of a naïve funny character. He can claim to be from the ghetto then cry for food after the next kidney release and still make it. Cynthia knows that there’s nothing more attractive than a determined bombshell. For a woman with beauty and brains, talent is not too high in her priorities. Even if she loses (and she might win…Oops!), she has a bright career ahead of her as a Karaoke hostess or TV personality. Don’t forget that the audience knows that she can design her own clad. Authentic Cynthia labels are in the offing.

So gear up for the greatest surprise of your lives in the coming days. The last shall become first! Bugzzalot presents the losers’ winners circle.

SCENES FROM THE BUGZZALOT OBSERVATORY

Posted: 9th June 2008 by KNK in Uncategorized

The mad and highly idle gurus at Bugzzalot Observatory have been on the prowl uncovering oddities in the Kenyan landscape…

 

TPF2 Drama pt.1

It was rather obvious to our gurus that Jacob would be voted out of TPF2. Not because the house wanted him out or because he was stiff competition but because he was a snob and a bore (and it’s not hard to be both!). He obviously had more convincing talent than Hemedi (who might just win TPF2…ha ha) and ranks among the best in the house but we all know sheer talent is never enough. It comes with attitude, personality and hardwork (duh!). Even Britney Spears and Paris Hilton work hard so that each paparazzi always wants a piece of them. In fact, the former made a song out of it. We have also discovered why Victor is always saved by us (the audience). He strangely resembles Z.Anto of ‘Binti Kiziwi’ fame. If you doubt it then check your sub-consciousness when you are half asleep. And now that it’s entirely up to us to choose who stays and who goes he is most likely not to enjoy a winning streak anymore especially because he refused to listen to us when we begged him to spare Feli when he faced a ‘fake’ eviction. The board of directors must be feeling really dumb for actually allowing the eviction of the Tanzanians and later claiming that it was fake. Idols must be giving them a run for their money and it’s not even a daily show on the local TV stations.

 

Low riding the handbag

Remember the days when chics (the current mothers) would match across the streets with handbags superglued on their sides because of the fear of purse snatchers. These days the in-thing is to low ride i.e. bag held low and suspended just above the ground by the left hand. Purse snatchers must have retired because this would be like holding out bait to a Hyena. By the way, Hyena’s perceive human arms as loose meat hanging from the human body.

 

I got some flask

And staying with the world of in-things, not more than a year ago everyone in the city used to stroll in the streets with a water bottle. Who new the next big thing would be the mini coffee flasks? They are apparently the perfect accessories to any young hustler who is Yea! cashing cheques (check the new Coop Bank ad campaign). They look like silver medals with black tops. The only problem is that they are meant for guys with cars which actually have cup holders (or may be my gurus are just plain haters)! They are not jewellery!

 

 

Misplaced promo

Fair and Lovely. Hmmm…the modern metro sexual male shouldn’t find it difficult to talk about this line of female products. In the spirit of providing their main clients with something more positive than conventional physical beauty, this brand held a Career Fair to sensitize young women on the best strategies to earn workplace promotions or successful entrepreneurships. The core problem is that the ad for the fair was still boring our butts off weeks after the event took place.


The Apprentice

The Apprentice Africa must be the toughest season in the famed Apprentice series yet.  The CEO, Biodun Shobanjo, built his mega client ad agency from scratch. If you watch the series then you must be familiar with Bank PHB-Nigeria. It must be operating on the same principles as Kenya ’s Equity Bank since it apparently thrives in a world with no impossibility. Like Equity, Bank PHB is known for highly competitive products and judging form the ads that we are bombarded with very minute during the program, they must be very innovative.The challenges on this season aptly reflect the cut-throat ad business with tasks ranging from branding a whole new product to selling ideas to extremely money savvy product distributors. On the other hand, the women are true Afro beauties. I have a particular leaning towards Beatrice, who is seemingly not scared of showing as much vulnerability as her strength in different situations. She cried when Kenya ’s George sacrificed himself and took all responsibility for failure in a task and thus was “You are fired”. She survived and these days she smiles even when she is in the boardroom.  Last week saw the demise of Tunde. I honestly thought that he would be the apprentice but he dug his own grave by not playing with the team as project manager. Anyway, I will still remain a fan of the series for seasons and episodes to come.

 

Kasavuli got sexy back

Our gurus thought that Citizen TV’s news anchor Catherine Kasavuli was finally catching up with age or is it vice versa? After leaving KTN, she started looking 40 i.e her real age but she has reversed the hands of time like Mariah Carey and now looks twenty again. May be she has a Nick Cannon stashed away at her lovely abode! It also helps that supuus (a.k.a Esther Passarises) like Lilian Muli and Esther Arunga remain in KTN. I am sure the entry of  Ms.Muli in KTN shifted attention from her ageless beauty.  

 

Eih, kumbe ni under 16!

On a similar topic, Otieno Kajwang has made many men happy by lowering the age of acquiring an ID card to 16. In true P-Diddy or R Kelly spirit, Jimwat should aptly make a remix to his Unda 18 hit song in celebration. Sasa so long as yeye ni over 16 una kuta…

Politicians should be thanking him and in the succession battle that has already begun, he should be vying for Presidency against Hillary… sorry… Martha Karua. Would that make Kalonzo our Obama or is it Agwambo? Anyway, our politicians have kadogos ‘languishing’ in riches in every corner of Mama Kenya , just ask our Presidents (both of them!).

 

 

 

Actual call centre conversations !!!!!

Posted: 28th May 2008 by KNK in Uncategorized

I was forwarded this on my e-mail and just wanted to make others laugh… remember, these are real convos.


Customer:     ‘I’ve been ringing 0800 2100 for two days and can’t get through to enquiries, can you help?’.
Operator:     ‘Where did you get that number from, sir?’.
Customer:     ‘It was on the door to the Travel Centre’.
Operator:     ‘Sir, they are our opening hours’.


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Samsung Electronics

Caller:          ’Can you give me the telephone number for Jack?’
Operator:     ‘I’m sorry, sir, I don’t understand who you are talking about’.
Caller:          ’On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC  wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?’
Operator:      ’I think you mean the telephone point on the wall’.

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RAC Motoring Services

Caller:          ’Does your European Breakdown Policy cover me when I am travelling in Australia ?’
Operator:      ’ Doesn’t the product name give you a clue?’

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Caller (enquiring about legal requirements while travelling in France ):
‘If I register my car in France , do I have to change the steering wheel to the other side of the car?’

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Directory Enquiries

Caller:               ‘I’d like the number of the Argoed Fish Bar in Cardiff please’.
Operator:          ’I'm sorry, there’s no listing. Is the spelling correct?’
Caller:               ‘Well, it used to be called the Bargoed Fish Bar but the ‘B’ fell off’.

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Then there was the caller who asked for a knitwear company in Woven.
Operator:        ’Woven? Are you sure?’
Caller:             ‘Yes. That’s what it says on the label; Woven in Scotland
‘.
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
‘I haven’t got a pen, so I’m steaming up the window to write the number on’.

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Tech Support:      ’I need you to right-click on the Open Desktop’.
Customer:             ‘OK’.
Tech Support:      ’Did you get a pop-up menu?’.
Customer:             ‘No’.
Tech Support:      ’OK. Right-Click again. Do you see a pop-up menu?’
Customer:             ‘No’.
Tech Support:      ’OK, sir. Can you tell me what you have done up until this point?’.
Customer:            ’Sure. You told me to write ‘click’ and I wrote ‘click”.

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Tech Support:          ’OK. In the bottom left hand side of the screen, can you see the ‘OK’ button displayed?’
Customer:                 ‘Wow. How can you see my screen from there?’

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Caller:  ’I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?’.

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There’s always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for ‘Termination without Cause’.
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator:         ‘Ridge Hall, computer assistance; may I help you?’
Caller:              ’Yes, well, I’m having trouble with WordPerfect.’
Operator:         ‘What sort of trouble??’
Caller:              ’Well, I was just typing along, and all of a sudden the words went away.’
Operator:         ‘Went away?’
Caller:              ’They disappeared.’
Operator:         ‘Hmm So what does your screen look like now?’
Caller:              ’Nothing.’
Operator:         ‘Nothing??’
Caller:              ’It’s blank; it won’t accept anything when I type.’
Operator:         ‘Are you still in WordPerfect, or did you get out??’
Caller:              ’How do I tell?’
Operator:         ‘Can you see the C: prompt on the screen??’
Caller:              ’What’s a sea-prompt?’
Operator:         ‘Never mind, can you move your cursor around the screen?’
Caller:              ’There isn’t any cursor: I told you, it won’t accept anything I type.’
Operator:         ‘Does your monitor have a power indicator??’
Caller:              ’What’s a monitor?’
Operator:         ‘It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on??’
Caller:               ‘I don’t know.’
Operator:          ’Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??’
Caller:              ’Yes, I think so.’
Operator:         ‘Great. Follow the cord to the plug, and tell me if it’s plugged into the wall.
Caller:              ’Yes, it is.’
Operator:         ‘When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??’
Caller:               ‘No.’
Operator:          ’Well, there are. I need you to look back there again and find the other cable.’
Caller:               ‘Okay, here it is.’
Operator:          ’Follow it for me, and tell me if it’s plugged securely into the back of your computer.’
Caller:               ‘I can’t reach.’
Operator:          ’Uh huh. Well, can you see if it is??’
Caller:               ‘No.’
Operator:          ’Even if you maybe put your knee on something and lean way over??’
Caller:               ‘Oh, it’s not because I don’t have the right angle – it’s because it’s dark.’
Operator:          ’Dark??’
Caller:               ‘Yes – the office light is off, and the only light I have is coming in from the window.
‘ Operator: ‘Well, turn on the office light then.’
Caller:               ‘I can’t.’
Operator:          ’No? Why not??’
Caller:               ‘Because there’s a power failure.’
Operator:  ’A power……… A power failure? Aha, Okay, we’ve got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came in??’
Caller:               ‘Well, yes, I keep them in the closet.’
Operator:           ‘Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.’
Caller:                ’Really? Is it that bad?’
Operator:            ’Yes, I’m afraid it is.’
Caller:                 ‘Well, all right then, I suppose. What do I tell them??’
Operator:            ’Tell them you’re too f
ing stupid to own a computer!!!!!’

A MURDERER’S MIND

Posted: 22nd May 2008 by KNK in Uncategorized

ANY SOUTH AFRICAN WITH THIS IN MIND DOESN’T DESERVE THEIR FREEDOM WHICH WAS BLOODILY FOUGHT AND WON…

“They all need to get out. I saw them stumble their way in with their rags dreaming of riches. What filth? They come in the name of refugees only to steal my job. What the heck were they thinking, if at all they were… They came over with their Zimbabwean millions. Ha, ha! The land of poor millionaires. I heard that they minted out a half a million note which can only buy a soda!

It’s not my problem after all. It’s our leaders who ignored them. They heard their cries from the broken borders but chose to shut their ears. I saw one of them yesterday in the shop where I used to work. With her wide smile, she wooed the customers whom I used to serve. Her short spacy beady hair and dark seasoned skin that could have been smoother were it not for her lack of sleep. She works twice the hours that I used to for half my pay. At least she’s eating though. That fool! I don’t have any job. Her husband even managed to get my best friend’s miner job. Now my kids’ bubbly eyes are turning into a hollow look. My son used to run up to me with a toothless smile but now he is just cramped down by the corner with hunger in his eyes. My family is never happy.

Why did Thabo Mbeki not listen to a crying and oppressed nation? Why did the African Union applause when Robert Mugabe said the British have no business interfering in Zimbabwe ? Worst of all, why did I take my job for granted? But she was the one who came with all smiles covering her ill desperation. She pleaded with my boss whose love for profit was quick to see a good deal. He would after all pay no tax for this illegal immigrant laborer. He is also to blame but why bother with him. My problem is with her. She must already see me coming. Look at her! She’s already smiling. She probably thinks I am a customer. I got my bottle. I got my old sock dipped in. This ‘drink’ should sort her out. My friends understand. These guys are taking over businesses everywhere. Even before I enjoy the fruits of my relatively young freedom, these guys come to take it. I fought for my country until the white supremos backed down. They should go back.

Hey! Why am I questioning myself? This paraffin will do. This matchstick will do. This bottle will do. Psss…Look at her smile. She played with fire and now she’ll burn. I warned her. All of them should go!!!”


A KENYAN WOMAN WENT THROUGH SOMETHING SIMILAR TO THIS STORY. (I WROTE THE ABOVE JUST AFTER THE XENOPHOBIC VIOLENCE ERUPTED IN SOUTH AFRICA BUT NEVER KNEW THAT A CLOSELY RELATED EVENT WOULD OCCUR. LUCKILY, THE WOMAN SURVIVED.)

MATADOR

Posted: 14th May 2008 by KNK in Uncategorized

The stock business is sometimes referred to as the bull so I guess that the average stock investor is a Matador (bull fighter/killer) to evade it’s sometimes financially lethal horns. It is meant to be a high risk venture with colossal returns for any worthwhile investor. The term bullish is used to refer to a stock market that is experiencing heavy trading within the investing circle. For amateur investors like me this is a new venture, I recently managed to buy shares. It is actually a very simple affair for anyone who is interested since the minimum number most brokers want one to buy is only 100.

 

After the Safaricom IPO, most people who missed the offering were left wondering what to do with the money next. I was one of the guys who were stuck in this conundrum. But being the wannabe millionaire that I am, I decided to take advantage of the situation. As it stands at the moment, most stocks are losing their value except for emerging monsters like Equity (which has virtually tripled its value since floatation) and a few blue chip companies such as EABL. After all, Kenyans will always drink. Most investors actually have their cash still tied up in the Safaricom Company.

 

Apparently, Michael Joseph fondly known as MJ has a new crop of owners to please. This is in addition to the Mobitelea ghost. For those not in the know, ‘Mo’ stands for Moi, ‘Bi’ for Biwott and the rest of the syllables alliance. This is just but a rumor. It makes strange sense to the layman, huh? Safaricom might as well switch it’s name to Safaricon. It is however a perfect company to invest in, considering it’s trend setting profit margins. This means other companies look up to it! It’s like the MJ of music (no pun intended

 

 Anyway, swinging my red cape back to The Bull, the fact that guys are waiting for the Safaricom listing should motivate any would be investor to snap up some shares. For mid term investment (in this case slightly more than two years) or even short term (up to just after the Safcom floatation), Mumias would be a good bet and it’s actually about KSh.11-13 per share. Although the Comesa free trade agreement wouldn’t be good for this company in about three years (research from our professors at the Rats and Roaches lab revealed that this trade pact means that any sugar from any Eastern or Southern African Comesa country would be traded almost tax free thus spelling doom for the expensive Mumias Sugar commodity), they have a deal awaiting approval for power generation for KPLC through their molasses producing wing of business. We certainly need power with all the blackouts that consistently happen countrywide. Kenya Commercial Bank also doesn’t seem to be a bad share since it is in the process of expansion. The share price is also quite low and due to the upcoming rights issue it’s bound to be a ‘bullish’(I’m starting to fall in love with the term) stock. Kenya-Re is also bound for some greatness following their spreading into new territory in other countries. Since it’s a Re-insurance company, it basically insures the insurance companies (or somethin’ like that). The insurance industry is also shaping up and getting rid of the jua kali run ones that only eat into our premiums without providing proportional cover. Atop this, they are also working on a self regulatory authority, which can be compared to the Media Council which mans (or womans) the media.

 

My new ventures into Matador land will hopefully leave me with no gores and more dough!